TERMS AND CONDITIONS
Version effective from February 1, 20
These General Terms and Conditions of Sale (hereinafter, the "GTC") govern the online sale of plant-based beauty products (hereinafter, the "Products") on the website https://rowse.co (hereinafter, the "Website").
The seller is ROWSE, a simplified joint-stock company with a share capital of €38,541, whose registered office is located at 128 Rue la Boétie, Paris, France (75008); registered in the Paris Trade and Companies Register under number 842 266 561, and with intra-community VAT number FR38842266561 (hereinafter, "ROWSE" or "We").
All orders placed on the Site are subject to these Terms and Conditions. We reserve the right to adapt or modify these conditions at any time, and the version of the Terms and Conditions published online on the Site at the time the order is placed will apply to each transaction.
The Terms and Conditions govern the online sale of ROWSE products to buyers acting as consumers (hereinafter, "You").
The Terms and Conditions of Sale are binding upon you to the extent that you have ticked a box provided for this purpose stating: "I have read and accept the ROWSE General Terms and Conditions of Sale" before placing any order. By doing so, you acknowledge that you have read them and expressly accept them.
The Terms and Conditions will also be sent to you by email, in PDF format, upon confirmation of your order.
You declare that you are purchasing one or more products for personal use and not for professional purposes. You certify that you are of legal age and have full legal capacity to place an order on the site. If you are a minor, you agree to ensure that your legal representative has also consented to the purchase, and you indemnify ROWSE against any difficulties in this regard.
Information about our products and processes is available on the Website. Minor discrepancies between the presentation and the actual products do not constitute a defect in the goods ordered. In particular, the colors, texture, or grain of the products displayed on your screen may differ from those of the actual product. We recommend that you consult the product descriptions and features as they appear on the Website.
Unless otherwise stated, products are sold and delivered subject to stock availability. In the event of exceptional unavailability of an ordered product after order confirmation, the item will be cancelled and you will be refunded as soon as possible.
4.1 Stages
The ordering process is subject to compliance with the procedure established by ROWSE, which consists of a series of steps you must follow to validate your order.
To place an order you must:
- “Confirm”, you must check the order details and its total price to correct any errors before confirming it.
- By clicking "Confirm ," you initiate payment for your order, granting you access to the secure payment process.
- All confirmed orders constitute a binding sales contract.
- You will receive an order confirmation email.
- Invoices are issued only upon customer request.
4.2 Changes
Any changes you wish to make to an order after its confirmation are subject to our prior approval. A modification request may be rejected if it is considered abusive.
4.3 Order Rejection
We reserve the right to refuse any order for legitimate reasons and, in particular, if there is a dispute or incident between us relating to the payment of a previous order or related to a breach by you of the provisions of the Terms and Conditions, especially if we suspect that the goods purchased are intended for resale for commercial purposes.
5.1 Payment Methods
Products are payable in euros, pounds sterling, or dollars.
To order a Product, you must pay the price, including applicable VAT, sales tax, and other taxes or charges, in particular import duties and taxes, if any, as well as shipping costs.
We accept payment via the following methods:
- If payment cannot be made for any reason, the order will be cancelled without incurring any liability on our part in this regard.
- If you pay by credit card, you will be redirected to a secure area provided by a bank, which guarantees the security and recording of your payment. All transactions on this website are secure. Your banking information is encrypted using SSL (Secure Socket Layer) and then processed by our financial partner.
As soon as your ordered product(s) are shipped, we will notify you by email. If you do not receive this email, we recommend that you check your spam folder and, if it is not there, contact us as soon as possible at hello@rowse.co .
You can track your order by logging into your customer account, if you have created one.
Delivery is made to the address indicated during the ordering process. This must be your residential address, the address of another person of your choosing, or a designated collection point. ROWSE cannot be held responsible for any product lost or stolen during delivery.
The default delivery Incoterm for all destination countries is DDP (ROWSE is responsible for paying taxes and duties to customs authorities), except in countries where local authorities require the recipient to pay taxes and duties directly. In that case, the Incoterm becomes DAP.
The delivery times indicated on the Website are estimates and correspond to the average processing and delivery times. ROWSE cannot be held liable for the consequences of a delivery delay that is not attributable to it.
You must ensure that you have provided accurate and complete information about the delivery address (such as: street number, building, staircase, access codes, names and/or numbers of door entry systems, etc.).
You must check, in the presence of the delivery person, the condition of the delivered product and, in case of damage due to transport or missing items, make the corresponding reservations on the delivery note or transport receipt, and may even refuse the product, and notify ROWSE within 3 (three) days of receiving the Product.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
You have one month from the date you receive your order to make a return.
The merchandise must be returned at the customer's expense and in the same condition in which it was sent to receive a full refund. This includes:
We reserve the right to return a damaged item and not refund you if the outer packaging is not intact.
For hygiene and safety reasons, we do not accept returns or exchanges of makeup products that have been opened, used, or whose safety seal has been removed. Please ensure you check that the shade and product are correct before breaking the seal.
To request a refund, you must contact Customer Service at this email address: hello@rowse.co with the following information:
For any questions about the process, you can write to us at: hello@rowse.co
We only replace items if they are defective or damaged. If you wish to exchange your item, please follow the same steps outlined above.
Exchanges are only accepted if proof (image/video) of the defective or damaged items is provided.
If you have any problems using our return form, please do not hesitate to contact our customer service at: hello@rowse.co
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Mandatory delivery fees will be refunded, but any additional fees tied to specific shipping options chosen by you (eg, express shipping) remain at your charge.
The order should be delivered to the person who placed the order. If you decide that someone else can pick up your order, you are responsible for the state in which you have received it.
Customs duties and tax payable to customs authorities by the buyer (eg, in the UK) are never refunded.
If you used an e-gift card to pay for the purchase, we will credit the refund to the gift card.
Gift cards are not refundable.
We cannot be held liable if the non-performance or delay in the performance of our obligations is the result of a case of force majeure as defined by French law and the case law of the French courts.
The company ROWSE is a simplified joint stock company whose headquarters are located at 1288, Rue la Boétie (75008), France, registered with the RCS of Paris under number 842 266 561 (hereinafter "ROWSE" or "We").
These terms of service (hereinafter “TOS”) are intended to define the rights and obligations of ROWSE and Internet users (hereinafter "You") browsing the website https://rowse.co (hereinafter the "Site").
You are welcome to address any questions you may have about the TOS and more generally about the use of the Site by sending an e-mail to hello@rowse.co
These TOS govern access to and use of the Site and the services available on the Site (hereinafter the "Services").
We reserve the right to modify or update all or part of the TOS at our discretion. We will always post the most current version of the TOS on the Site and will post the date of the last modification to reflect the date of update. We encourage you to review these TOS to stay informed of any changes to the extent that they are binding on you.
The Site is a commercial site for the sale of plant-based cosmetics, beauty tools and accessories to consumers.
When browsing and using the Site, you are required to:
- Respect the present TOS, the Privacy Policy and the laws and regulations in effect.
- Always provide accurate and truthful information about yourself.
- Refrain from making any apology, denial, or trivialization of crimes against humanity, encouraging, or promoting acts of terrorism, inciting racial hatred, hatred against persons because of their sex, sexual orientation, gender identity or disability, as well as child pornography, inciting violence, including sexual and gender-based violence, as well as offenses against human dignity.
- Refrain from using and/or disclosing, without authorization, the personal data of third parties.
- Refrain from using and/or disseminating photographs or, more generally, content that may be protected by intellectual property rights and/or personality rights.
- Refrain from using and/or disseminating content and/or vocabulary that may be considered inappropriate, contrary to good morals and/or public order.
- Refrain from using and/or disseminating files or programs that may damage the operations of the Site or the terminals of other Internet users (for example, files containing a virus)
- Report any content on the Site that you consider inappropriate and/or illegal by sending an email to hello@rowse.co
You acknowledge that you have the skills and means necessary to access and use the Site. You acknowledge in this regard that you have verified that your computer configuration does not contain any viruses and that it is in perfect working order.
ROWSE cannot be held responsible for missing information and/or the presence of viruses on the Site.
The Site is, in theory, accessible 24 hours a day and 7 days a week. ROWSE cannot be held responsible for discontinuities of the Site and services offered there, whether voluntary or not. In addition, for maintenance reasons, ROWSE may interrupt access to the Site and/or Services for limited periods, at its discretion.
The general structure of the Site as well as the texts, videos, audio content, fonts, images (animated or not), sounds, newsletters, press releases, presentations, brochures, illustrations, drawings, graphics, photographs, computer programs and all audiovisual content that is reproduced therein are the exclusive property of ROWSE.
Any reproduction, representation, publication, transmission, use or modification, in whole or in part, of the Site and/or any of its elements, made without the prior written authorization of ROWSE would constitute an infringement likely to lead to civil and/or criminal proceedings.
The trademarks and/or distinctive signs of any kind (including corporate names, trade names, signs and/or domain names) of ROWSE and/or its partners, as well as the logos appearing on the Site, are the exclusive property of ROWSE.
Any total or partial reproduction of these brands, signs, or logos, made from the elements of the Site, without the express prior authorization of ROWSE, is strictly prohibited.
ROWSE agrees to comply with the regulations applicable to the processing of personal data and with the EU Regulation 2016/679 of the European Parliament and the Council of 27 April 2016.
Before uploading or providing any personal data to the Site or through the Services, you should carefully read the Privacy Policy available on the site.
By transferring or providing any personal data to the Site, you agree to be bound by the Privacy Policy of ROWSE.
ROWSE shall not be responsible for your access, via the hypertext links set up within the Site, to other resources on the Internet. In addition, you cannot establish a deep link to the Site without the prior written permission of ROWSE.
Any potential situation where ROWSE renounces its claim to a right or a provision of the TOS shall not constitute a waiver of such right or provision. If a provision of the TOS is inapplicable or invalid, the other provisions of the TOS remain fully effective and applicable.
The TOS is non-assignable, non-transferable and may not be sublicensed by you to any third party. The titles of the paragraphs of the TOS are for information purposes only and have no legal or contractual value.
Any dispute arising from the interpretation, execution or termination of the TOS is subject to French law, except if the local law in your country of residence provides more protective provision.
In case of difficulty, we encourage you to first contact ROWSE to try to find an amicable solution. Any dispute relating to these TOS, including their validity, interpretation, violation, or termination, will be submitted to the competent courts of the place of your residence.